New to this edition:
Extensive changes and additions to auditing techniques, cost benefits data, and materials evaluation.; Six new chapters on common myths, issues related to smaller companies, process controls, ISO 9000, material characterization, and training.; New case studies on field-induced failures in the factory, long-distance central office system upsets, and automation-caused failures.; Expanded coverage of the needs of smaller companies including discussion of common problems and cost-effective solutions. A training breakthrough is presented. Previously invisible ESD events can now be easily displayed for students at all levels - `Seeing is believing!'; Inclusion of new testing instruments such as the event detector and resistance probe.; The 12 critical factors in an ESD program have been updated to reflect changes and refinements in program management.; The author has also included the latest information on handling procedures and requirements from the Lucent ESD Control Handbook. ESD Program Management: A Realistic Approach to Continuous Measurable Improvement in Static Control, Second Edition, is a refreshingly unbiased guide for electronic manufacturing and quality control professionals.